Ches’s Loyalty FAQs

To start earning reward points, simply make a purchase at Ches's Famous Fish and Chips and provide your loyalty card or digital wallet when making your transaction. With each purchase, you'll accumulate points based on the amount you spend. You'll earn a 100 points for every dollar you spend. If you're curious about the details, feel free to check out our Terms of Use below, where you'll find all the specifics about our rewards program.

Once you have set up your loyalty account, you can use your points towards the cost of any purchase at Ches's. Whether you're craving our signature deep-fried fish, mouthwatering chips, or our other meals, your points can be applied to make your meal even more satisfying.

On your birthday and for the following three days, you'll find a coupon waiting for you in your loyalty account. This coupon entitles you to a buy one get one free deal on any Ches's meal of your choice. Please note that specials are excluded from this promotion. Happy birthday!

Please note that you have set up your account beforehand to make sure you don't miss out on this deal, or any other offers heading your way.

Yes, you can! If you do not have your loyalty card when visiting Ches’s, you can return with your card and bill at a later date to claim your points, but it must be within 30 days of your purchase.

Your loyalty card is activated as soon as the restaurant provides it. However, you must finish setting up your account on our online portal in order to start receiving points and rewards. 

If you have already done this, or if you are having issues completing your profile, it is possible that the issue is due to another problem such as a card being improperly configured. You will need to contact us at loyalty@chessfishandchips.ca, or call your local Ches’s for further assistance.

Our staff will activate a new card for you and ensure all your points and rewards are transferred to the new one. You will need to contact us at loyalty@chessfishandchips.ca, or call your local Ches’s for further assistance.

When you log into your account, you can access your information from there to make any necessary changes.

To learn more about the loyalty program, check our Terms of Use, email us at loyalty@chessfishandchips.ca or call your local Ches’s for further assistance.

Terms and conditions of the loyalty program:

The Program offers its members the possibility to accumulate points and rewards for use in Ches's Fish & Chips restaurants.

The Program is the property of Ches's Snacks Ltd. (hereinafter “Ches's”) that may at any time and without notice: (a) modify elements of the Program; (b) refuse to issue a card to a customer who fails to follow the registration procedures; and (c) in cases of reasonable doubt, withdraw or cancel the card and the accumulated points and rewards of members who have abused their privileges, refused to comply with Program terms and conditions or made a false statement.

Adhesion and activation

Ask for your card when you go to the cash of a participating restaurant. You will be given a pre-activated card. Adhesion to the Program is free and no purchase is necessary.

You may start accumulating points and rewards as soon as you receive your pre-activated card in the restaurant.

Only natural persons 13 years old or older may participate in the Program. You may be asked for an ID card with a picture and/or birth date.

Card

Only one card per member. The card is free.

The card is not a credit card. It is the property of Ches's which may, at its sole discretion, revoke the card at any time.

Members must advise Ches's of any changes in their personal information. Ches's reserves the right to cancel cards with incomplete or incorrect member information.

Responsibility for reporting a lost or stolen card to Ches's belongs to the member. Once informed of the loss or theft, Ches's will deactivate the card and transfer accumulated points and rewards to the new card the member will receive. Ches's is not liable for any account transactions that occurred between a card’s loss or theft and when said loss or theft is reported to Ches's.

A member can view the balance on his card account on line at chessfamous.datacandyinfo.com/login

Accumulation of points/rewards

To accumulate points or rewards in their account, a member has, when making a purchase at a participating restaurant, to show his valid card at the cash, before the transaction’s end.

The member who forgets his card has to go to the cash before leaving the restaurant so as to ensure his points are added to his account; however, if the member’s profile cannot be found, the member will have 30 days to return to the same restaurant with his card and the sales slip to get his points balance adjusted.

Points accumulate at the rate of 100 points per dollar spent on an admissible purchase. Points are calculated on the total net amount before taxes shown on the sales slip. For promotional offers, Ches's may offer bonus points with the purchase of certain products. Rewards are offered from time to time in accordance with the terms and conditions of the promotional offer then in force.

No points are issued for purchases of the following products and services: gift cards and other prepaid cards, donations and any items excluded in future or items forbidden by law. Points will be issued to a Ches's gift-card holder who uses it to pay for his purchases. No point will be issued to a member for the portion of the invoice he pays by using points. Ches's reserves the right at all times, to add or exclude, at its sole discretion, eligible items for points.

Should a member’s card not be used for any purchase, use of points or rewards for a period of 24 consecutive months or the member cancel the card, all accumulated points and rewards in the member’s account will be automatically cancelled.

Use of points/rewards

In order to use his accumulated points and rewards, a member must register on line at https://chessfamous.datacandyinfo.com/login and complete a profile by providing certain information, including an email address. An account will be automatically created upon registration.

A member must present his valid card before paying for the transaction and ensure that his profile is duly completed on https://chessfamous.datacandyinfo.com/login so as to use the balance of points in the account to pay, in whole or in part, for purchases in a participating restaurant or to use a reward.

Points will be converted as follows: 100 points for $1 of purchase.

Accumulated points and rewards with respect to any purchase can only be used when they have been duly credited to the member’s account and only on a later transaction.

A member is not required to use his points or rewards. He can accumulate them. However, a reward must be used within three (3) months of the day of its issue.

When points are used for payment, these points are deducted from the member’s account. Unused points remain in the account and count for the next transaction. When a reward is used, said reward is removed from the member’s account.

Program points and rewards cannot be transferred, converted into cash or sold. Points and rewards can only be accumulated by the member.

Generalities

By adhering to the Program, using his card, logging on to access his account or earning and using points or rewards or otherwise participating in the Program, each member acknowledges having read and understood these terms and conditions and Ches's confidentiality policy and agrees to be bound by them and any amendments that could be made to them from time to time.

Any member no longer wishing to participate in the Program must send us a letter requesting that his adhesion be terminated. The letter must be mailed to the following address:

Ches's Fish & Chips

9 Freshwater Road

St. John's, NL

A1C 2N1

The member’s account will be closed within thirty (30) days of receipt of the letter. Any earned points or rewards will be cancelled without compensation, and the card will no longer be valid.

In the event of a breakdown of the systems required to manage points or rewards or of their unavailability, or of any other unforeseeable circumstances or force majeure, Ches's may suspend the issue or use of points or rewards, without incurring any liability.

Ches's ensures the confidentiality and security of all personal information collected in accordance with its privacy policy. Ches's can use the data collected at its discretion provided no personal information is transmitted or the security and confidentiality of the personal information is protected. All necessary measures were taken to ensure the accuracy of the information in these terms and conditions. Ches's rejects all liability arising from any error or omission.